Below is our policy for returning purchased items and refunds.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
All returns must be authorized prior to sending the item back.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For sanitation reasons, we also do not accept the return of many products that have been worn, such as earrings, hair accessories, or intimate apparel.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
The purchaser is responsible for paying for any shipping costs for the return, no exception. See Shipping returns.
Once an item is returned, there are certain situations where only partial refunds are granted:
- Jewelry, hair accessories, or clothing that have been worn.
- Book with obvious signs of use
- Media (CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record) that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days according to the payment method. Most refunds can be processed within 3 to 14 business days, but some may take as long as 30 days to process.
Late or missing refunds
If you haven’t received a refund yet, first check your credit/debit/bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Sale items cannot be refunded.
Only regular priced items may be refunded.
Exchanges
No exchanges.
Because our items are handmade and usually one of a kind we cannot make exchanges. Please refer to our returns and refunds policy.
Gifts
The refund and returns policy lasts 30 days from the date the item was shipped, including gifted items.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, the return will be treated as a return for refund and the return and refund policy will apply. If the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to the address in the return authorization email you received.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at elmirasaccessories@gmail.com for questions related to refunds and returns.